The aims of the two-day course on navigating difficult conversations are to equip participants with advanced communication skills, strategies, and frameworks to confidently address and manage challenging workplace dialogues. The objectives include developing active listening, conflict resolution, and negotiation skills while fostering an environment that promotes respectful and constructive dialogue in diverse professional settings.

Day 1

Introduction to Difficult Conversations

Understanding the importance of addressing difficult conversations in the workplace

Exploring common challenges and barriers in having difficult conversations

Framework for Effective Communication

Developing active listening skills and empathetic communication techniques

Understanding the "Three Conversations" framework

Practicing non-defensive communication and managing emotions during tough discussions

Strategies for Preparing and Initiating Difficult Conversations

Planning and preparing for a difficult conversation: setting objectives and desired outcomes

Choosing the right time, place, and approach for initiating challenging discussions

Role-playing exercises and simulations to practice initiating difficult conversations

Day 2

Managing Responses and Handling Resistance

Strategies for managing different reactions and emotions during the conversation

Dealing with defensiveness, anger, or disagreement constructively

Techniques for maintaining a productive dialogue and finding common ground

Building Collaborative Solutions and Resolutions

Exploring collaborative problem-solving techniques

Negotiation strategies for finding mutually beneficial solutions

Case studies and group discussions on achieving positive outcomes from difficult conversations

Addressing Sensitive Topics and Diversity Considerations

Approaches for discussing sensitive topics with empathy and respect

Considering cultural, gender, and diversity-related nuances in difficult conversations

Creating an inclusive and supportive environment for challenging discussions

Reflection and Application

Reflecting on personal communication styles and strengths

Developing action plans for applying learned techniques in real workplace scenarios

Resources and further readings for ongoing learning and improvement

This course integrates theoretical frameworks from Difficult Conversations: How to Discuss What Matters Most (Patton & Stone) with practical exercises, role-plays, and discussions to equip participants with the skills and confidence needed to navigate and resolve difficult conversations effectively in the workplace.

The two-day course on navigating difficult conversations at work is suitable for professionals across various industries and job roles, including managers, team leaders, human resources personnel, customer service representatives, and anyone interested in enhancing their communication skills. It's beneficial for individuals seeking to improve their ability to handle challenging discussions, conflicts, and sensitive topics within the workplace context.

This course is available as an in-house training course, both online and face to face. Pre-recorded webinar coming soon.

Online, in-house: £2450 plus VAT (max 15 participants; extra participants are charged at £65 per person per day)

Face to face, in-house: £3450 plus VAT (max 15 participants; extra participants are charged at £85 per person per day)

Pre-recorded webinar: Coming soon.

To book this course for your team fill out the enquiry form and a member of our team will get back to you.

Alternatively you can email: enquiries@consultminerva.co.uk

Or call: +44 (0)20 8087 1676